- Frequently Asked Questions
use Teletouch Services?
Simple. Professionals appreciate efficiency, ease of
use, flexibility, rapid turnaround time and tangible
reductions in operating costs. We are your total outsourcing
services provider for medical dictation and transcription
What services do you
Teletouch Services offers our clients in the Medical,
Legal, and other professions low cost solutions to meet
their dictation and transcription requirements. We offer
toll free access to a hosted Telewave Dictation System
for transcription companies who do not want the expense
of purchasing and managing expensive hardware and software.
For Medical practioners, we offer a complete dictation
and transcription service. In addition to these services
we also offer File Transfer capabilities for the secure
transfer of data between offices.
you supply dictation software or hardware?
We offer Boston Bar's Voicewave and Telewave family
of products for medical clinics, transcription companies
and other organizations in need of in house dictation
or transcription capabilities. A turnkey solution can
be provided through one of our technical partners.
your Long Distance Services
Teletouch Services acts as an agent for Modern Digital
Communications Inc. MDCI provides residential and business
long distance carrier services at discounted rates throughout
North America. Toll free services are also available
as well as Dial Up Internet access.
What about confidentiality?
Confidentiality is as important to us at Teletouch Services
as it is to our clients. We have several safeguards
to ensure confidentiality. By using only encrypted e-mail
and/or our own File Transfer Protocol site (FTP) it
is virtually impossible for files to go astray. As files
will be saved on to a CD, we will not be saving printed
copy. We will only print copies for forwarding by mail
or courier. Client CD's will be kept in a locked file
cabinet. Access to files stored in the computer is limited
to the owner and/or transcriptionist.
What is your turn around time?
Transcription will be done as dictation comes in. It
is our goal to have the finished work forwarded back
to the client within 12-72 hours. Special arrangements
for STAT (2-8 hr) turnaround times are available on
request. If the dictation is urgent, the client can
call our office and let us know so we can make it a
is work formatted?
Any way you like. Provide us with your specifications
and we will create a template in your file along with
any other information you deem beneficial.
How is finished product delivered?
Forwarding of finished work will be done according to
the client's preference. The choices are: Encrypted
e-mail, Downloaded to FTP site, Fax, Courier, or Postal
Service. In British Columbia, we can use Medi-tran Services
to deliver directly to medical offices.
How are errors and omissions handled?
All transcriptions will be proofread before they are
forwarded to the client. Any errors or omissions will
be dealt with free of charge immediately upon notification.
Is completed work kept on file for future access?
Each client will have a separate file. All services
will be saved to a CD and kept in the client's file.
CD's will be kept on file for 60 days.
What are my billing options?
There are five billing options to choose from. They
are as follows: per page, per hour, per fifteen minutes,
bper line, and on a monthly contract to be negotiated
based on the amount of work.
When will I be invoiced?
Customer invoicing will be done on the 15th and 30th
of each month. Customers who have a monthly contract
will be invoiced on the 30th of each month. In Canada,
GST will be charged on all applicable services.
When is my payment due?
Payment is due upon receipt. Accounts unpaid within
30 days are subject to overdue charges of 2% interest
monthly (26.8% per annum). There will be a charge of
$20.00 for NSF cheques.