Menu Voice Promts
TeleWave Dictation System Access Instruction
The North American toll free number to access Telewave
is 1-866-293-3693. (Local #: 1-604-944-8200).
The UK Free Phone # is 0800-310-1855
The Telewave system has been upgraded to the latest
release available and is hosted by Teletouch Services.
www.teletouchtranscriptionservices.com . Your transcription
will continue to be processed and managed by the same
transcriptionists that you have been using.
When you dial into the system, you will need to enter
- You will first be asked to enter your ID followed
- If you have a password, you will then need to enter
your password, followed by #.
- If this is your first use, you will be prompted
to say your name and record a password. These prompts
are used to ensure that you are connecting as the
correct user in the future.
- Next, you will be asked to enter a work type. If
you are not using a work type, hit the # key.
- You will then be asked to enter a Patient chart
number. If you are not using a patient chart number
or ID, hit the # key.
- Begin recording after the tone.
- Touch 9 to complete your call and disconnect from
- Create a password to protect your ID. If you wish
to reset your password, please contact us at Teletouch@telus.net
The keypad menu is the following:
||Touch 1 to playback the dictation from the beginning.
Touch 7 to fast forward the playback by 7 seconds.
Touch 0 to overwrite the recording at the point
||Touch 2 to continue recording.
||Touch 3 to review (playback) the last 5 seconds
and immediately continue recording.
||Touch 4 to pause recording and touch 2 to continue
||Touch 5 to complete the current dictation and
begin a new dictation. The caller will again be
prompted for the work type and patient id.
||Go to end
||Touch 6 to go to the end of the file.
||Touch 7 to fast forward the playback by 7 seconds.
||Go to beginning
||Touch 8 to insert a new recording at the beginning
||Touch 9 to disconnect from TeleWave.
||Touch 0 to overwrite the recording at the point
||Touch # to skip the prompt.
||Touch * and 1 to hear the unique confirmation
for the current dictation before touching 5 to end.
This confirmation code can be used to locate a voice
file on the dictation server.
||Touch * and 2 to overwrite the audio at the last
point of playback
||Touch * and 3 to insert audio at the last point
||Touch * and 4 to set a priority. Immediately after
pressing *4, the caller must touch a button between
1 and 3. 1 means high priority, 2 means medium priority
(the default), 3 means low priority. For example,
to set a dictation at high priority the caller will
touch *41. By default all dictations are set at